Cancellation, Rescheduling & Refund Policy 

We require at least 24 hours’ notice for any appointment changes. Cancellations and rescheduling requests must be submitted in writing via email or text message to contact@soacupuncture.com or (951) 268-0208, or confirmed by speaking directly with clinic staff by phone. Voicemails are not accepted for cancellations. Cancellations made with less than 24 hours' notice, arrivals 15+ minutes late, or missed appointments are charged the full 100% session fee.

When requesting a schedule change, please include:

1. Your full name

2. The specific date and time of the appointment you need to change

3. Your preferred days and times of availability to reschedule

Requests must explicitly detail the cancellation or rescheduling request; general callback requests do not constitute valid notice. We do not hold open-ended calendar spots; patients canceling without a new time must either pick a new date or request a refund.

• Note on Google Calendar Buttons: Clicking "Cancel" or "Reschedule" in your calendar invite does not notify us or process a refund. You must email or text message us directly.

• Emergency Exceptions: Late cancellation fees may be waived only in cases of severe, unexpected medical or family emergencies (reviewed case-by-case; supporting documentation may be required).

Terms for Emergency Exceptions: Appointments granted an emergency exception are not eligible for a cash or card refund. Instead, session funds are held as a courtesy credit and must be made up by rescheduling within 2 weeks of the original appointment date. If the appointment is not made up within this 2-week window, the fee and courtesy exception are forfeited, and a new booking payment will be required if you wish to attend a future treatment session.

Refunds & Account Credits

• Completed Care: No refunds are issued for sessions already received.

  • Herbal Prescriptions, Topicals & Nutrition Plans: All sales of custom herbal formulas, topical remedies, and personalized nutrition plans are final and strictly non-refundable. Unclaimed & No-Show Herbal Orders: Because custom formulas are specifically compounded and prepared for each individual, payment is non-refundable once the prescription order is placed or prepared. Uncollected or abandoned orders will not be refunded or credited.

• Pre-Paid Appointments: If you cancel with 24+ hours' notice and reschedule, your payment moves directly to your new appointment time.

• Refund Requests: If you cancel with 24+ hours' notice but do not have a new date to reschedule right away, please submit a written request via email or text to contact@soacupuncture.com or (951) 268-0208 to process a refund back to your payment method.

• Processing & Fees: Approved refunds take 5–14 business days to process.

Card Refunds: Issued minus the non-refundable processing fee (3.4% + $0.40).

Check Refunds: Free via in-person clinic pickup, or mailed for a $20 administrative and Certified Mail fee.