We value your time, the time of all patients, and our staff. To ensure smooth operations and fairness, we maintain clear policies regarding appointments, payments, cancellations, and more.

Booking & Payment

Online bookings are prepaid via Stripe (major debit/credit cards accepted; includes standard transaction fees).

In-person payments accepted after your appointment: cash, check (no fees), or credit/debit (small processing fee).

New Patient Intake Forms

To provide the best personalized care, all new patients complete Pre-Visit Intake Forms (Parts A & B) at least 24 hours before their first appointment. These forms collect important health history, lifestyle information, and treatment goals, helping Dr. So tailor each session to your unique needs.

How to access your forms:
After booking your first appointment, you will receive a Welcome Email with a secure link to complete your pre-visit intake forms. If you don’t receive it, please contact us at contact@soacupuncture.com or call/text (951) 268-0208, and we’ll resend the forms promptly.

Note: Intake forms are only provided to confirmed patients to ensure privacy and accurate care.

Cancellations & Rescheduling

Please provide at least 24 hours’ notice via email (contact@soacupuncture.com) or phone/text (951-268-0208).

Late cancellations or no-shows are charged the full session fee. Exceptions considered for urgent or emergency situations.

Refunds

Prepaid online sessions refunded minus standard transaction fees.

Cash/check payments refunded in full if cancelled per 24-hour policy.

Herbal prescriptions are final sale due to safety and personalization; refunds only for confirmed safety issues, contamination, or shipping errors.

Lab orders may be refunded only if not shipped or collected, subject to Fullscript’s policies.

No-Shows & Late Arrivals

Arrive on time to receive full treatment benefit.

Arrivals over 15 minutes late may be considered a missed appointment; the session fee will still apply.

Superbills & Insurance

We do not directly bill insurance. However, upon request, we can provide Superbills for you to submit to your insurance for potential reimbursement. FSA/HSA payments accepted (non-refundable).

Prepaid Packages

Payment due in full at purchase. Packages are non-transferable with expiration dates noted in the Patient Prepaid Package Agreement. Unused sessions refunded prorated at single-visit rate minus transaction fees.

Gift Certificates

Non-refundable, redeemable for treatments. Dollar-value certificates typically do not expire; service-specific certificates may have expiration dates. Lost or stolen physical certificates cannot be replaced, but digital certificates can be recovered via email.